Terms and conditions
FAQ AND SHIPPING
Currency conversion
All the prices are listed in USD ( UNITED STATES DOLLAR). The exact exchange rate you will pay is determined by the bank that issued your credit card.
When in doubt you may check out the current exchange rate at www.xe.com (foreign exchange rate calculator)
Ordering
A confirmation email of purchase will be sent upon receiving payment. Your order may not be modified or canceled once it is being processed. Please double-check your given shipping address as no changes can be made.
Shipping
WinnieYippie uses Singpost/J&T to deliver all your orders locally and internationally for free
Buyers are able to choose to ship with SFEXPRESS / DHL / FEDEX at an additional cost
All parcels are shipped from Singapore from our working studio.
All items that will be packed and mailed are subjected to post-production. Please do read the estimated delivery time especially for art toys, do also follow WINNIEYIPPIE on Instagram or Facebook for updates
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Local
Normal or Registered (w/ tracking number)
Duration: 2-4 working days (during the nonfestive period),
Please be patient during the festive season, the delivery timing all are estimated and subjected to the delivery provider
* For local order
Tracking number and confirmation will be issued via email when your items have been shipped.
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International
Registered Postage (w/ tracking number only up till singapore)
Unfortunately we are unable to track for your orders beyond Singapore, you will need to contact your local service provider for updates once your parcel have reached your country
Duration: 1-5 weeks (may vary depending on the country)
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Please note: Orders shipped outside of Singapore are subject to regular customs duties and fees levied by the designated country.
Please be patient during the festive season, the delivery timing all are estimated and subjected to the delivery provider
* For international orders
Tracking number and confirmation will be issued via email when your items have been shipped.
Shipping Costs: free worldwide shipping - (non SF EXPRESS/ FEDEX or DHL)
Buyers are able to choose to ship with SFEXPRESS / DHL / FEDEX at an additional cost
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Send me an email of your order at hello@winnieyippie.net and I'll get back to you with the details!
OR you can Slide into my DM on Instagram at @winnieyippie
Lost/ Missing packages
Winnieyippie will not be liable for missing packages or damaged shipments.
Please ensure that your billing and mailing addresses are correct before you send in your order.
Return and exchange policy
Sales items are strictly non-eligible for returns or exchange.
All our products are personally checked by us before shipping out
Your order will also not be eligible for returns or exchange if discount codes are applied.
Request to return and exchange must be made within 7 days of receiving the items.
Return and exchange will be only accepted under the following condition(s)
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The customer has received the wrong items from the order
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Items must be returned in a brand new condition
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Item is Unworn
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Item is Unopened
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Item is unintentionally damaged or defective
Return and exchange will not be accepted if the product has been opened, used, or worn.
Shipping charges are non-refundable, shipping the products back to us is based on your own cost.
Please email the following address for further inquiries hello@winnieyippie.net
PRODUCTS
All pictures shown are for illustration purposes only. The actual product may vary slightly due to Differences in craftsmanship / customized product as the little elves in our closet are putting it together.
Delay in product
Occasionally we may overlook or run out of stock on a particular item, the wait may be up to a month-long. Please email us to let us know about it or join the wishlist